Can Do Council

Ensuring council has a ‘CAN DO’ culture putting customers first.

We need to build a ‘CAN DO’ attitude and culture that puts ratepayers and our customers first. Modern in our thinking and transparent in our actions, we will make doing business easier with less red tape.

I've strongly advocated for council to make it easier to deal with when it comes to its regulatory functions such as building consent processes. As chair of performance and monitoring in 2023 I ensured an independent review was undertaken.

The review contained 27 recommendations ranked in order of priority to be implemented. Of highest priority was improving the timeliness of consent processing and improving customer service. This included seeking to process at least 95 per cent of consents within the statutory timeframes - and increasing the frequency of face-to-face meetings with key customers.

Hastings will build housing for all with a high-performance consents team, fast-tracking industrial and commercial zones while protecting fertile land.

 

Endorsements